Refund Policy
Clear rules for digital kit purchases: when refunds apply, how to request one, and what we cannot reverse.
When refunds apply
Because Synaptic Products sells digital downloads, we offer refunds within 7 days of purchase when:
- Delivered files are defective or will not open as described, or
- The product is materially different from the promise on the product page.
If we approve a refund, we reverse the Stripe charge to the original payment method. Access links may be revoked after a refund.
How to request a refund
- Email contact@synapticfour.com with subject “Refund request”.
- Include your order receipt / Stripe payment email and product name.
- Briefly describe the defect or material difference (screenshots help).
We typically respond within one US business day. See Support for hours.
What we cannot refund
- Change of mind after files have been delivered and opened.
- Requests made more than 7 days after purchase.
- Issues caused by third-party tools (for example, your AI chat vendor) that are outside the kit files themselves.
Full commercial terms: Terms of Service.