Support & purchasing
Order help, product questions, response times, and enterprise purchasing options.
Response times
- Standard support: within one US business day (Monday–Friday, excluding US federal holidays), typically during Central European business hours aligned with our German registered office.
- Channel: contact@synapticfour.com or the contact form.
We do not offer 24/7 phone support or contractual uptime SLAs for this self-serve digital catalog.
Order & delivery help
- Include your Stripe receipt email and product name.
- Missing download? Wait 15 minutes, check spam, then contact us — we can re-send access instructions for paid orders.
- Refunds: see the Refund Policy.
Enterprise & volume purchasing
Self-serve checkout is optimized for single-kit card purchases via Stripe. For US companies that need:
- Purchase orders or invoice billing
- Multi-seat or team licensing
- Vendor onboarding / security questionnaires
- Custom packaging of multiple kits
Email contact@synapticfour.com with company name, approximate seats, products of interest, and billing requirements. We will confirm whether we can support the request and the next steps.